Protection<360>® Device Protection and Sprint Complete Updates

As the Un-carrier, we are devoted to providing our customers the best possible experience within every interaction. You ‘ve been directed to this page to learn more about the upgrades coming to T-Mobile ’ s device security program .

We ‘re making some changes to provide a better, more coherent have for all customers. Beginning November 1, 2021, T-Mobile ’ s device security plan provided by Assurant, Protection < 360 > ® ( P < 360 > ) is getting an upgrade, and immediately Sprint customers get it besides !

  • In most cases, there will be the same or lower monthly cost.
  • You can expect to see prorated charges for the P<360> feature change on your November bill.
  • These changes do not create an open enrollment period. Standard enrollment requirements apply to lines without device protection.
  • Your Sprint Complete program services will continue through October 31, 2021, at which time you’ll be moved to Protection<360>. As of your November bill, Sprint Complete customers will see Protection<360> instead.

For customers with insurance only or service contract*, coverage ends October 31, 2021. To enroll in P < 360 >, call 1-888-211-4727 or visit your nearest T-Mobile shop.

What are my benefits?

Starting November 1, Protection < 360 > includes these premium benefits :

  • Walk-in $29 screen-only repair for eligible devices, available at new authorized repaid centers, including T-Mobile store locations1
  • Walk-in repair for eligible devices1
  • Unlimited screen protector replacement.
  • Five total claims (up from three) in any rolling 12-month period based on the date of the first repair or replacement for loss, theft, and accidental damage.
  • Accidental damage, loss and theft coverage includes next-business-day replacements.
  • Hardware service (mechanical breakdown) coverage2 unlimited claim limit.
  • Unlimited screen protector replacement3 when it breaks, get a new one.
  • JUMP!® Upgrades4 get the latest and greatest device sooner.
  • The Protection<360>® app by Assurant®5 (formerly known as TechPHD by Assurant®) access live tech support for your connected devices.
  • True Key™ premium password management removes the hassle of remembering passwords and keeps your accounts safe.
  • McAfee® Security for T-Mobile with ID Theft Protection6 helps protect your identity on up to 10 devices.

If you ‘ve been mechanically enrolled in Protection < 360 >, you ‘ll get these agio benefits included in your plan at no extra cost .

What do I need to do to maintain coverage?

Sprint Complete

The full news is that if you had Sprint Complete   ( available through October 31, 2021 ), no action is required. Your coverage will move to Protection < 360 > on November 1, and you ’ ll be sent a welcome kit from Assurant .
If you had insurance merely or service contract* :

  • Services are no longer available and will end on October 31, 2021.
  • If you want to continue coverage and enroll in the new device protection program, call 1-888-211-4727 or visit a T-Mobile retail store. Of course, coverage is optional. If you decide you don’t want device protection, then no further action is required.

Cloud Storage

Anything stored on the Complete Storage App will need to be moved to another storage solution anterior to November 15, 2021. Contact our Tech Experts for aid if needed 1-866-866-7509 .

Samsung Galaxy Z Fold2 5G, iPad Pro 11 3rd Gen or iPad Pro 12.9 5th Gen

  • $19 Sprint Complete is no longer available for these devices; updated pricing is now $25.
  • We recommend P<360> to continue protecting your device. 

Protect Sprint Complete Storage app memories

Cloud Storage

The Sprint Complete storage service will end on November 1, 2021, and your media ( photos/videos ) will no longer back up to the cloud. Don ’ metric ton concern ! You ’ ll retain to have access to your stored photos and video recording until December 31, 2021, but you ’ ll need to take action a soon as potential before your media is deleted .
Any capacity stored on the Sprint Complete Storage app will be deleted on December 31, 2021. Transfer your data by selecting from one of the follow options :

transfer to Asurion Photos
Transfer to Asurion Photos to start the migration process. Asurion will move everything for you and let you know when your photos and videos are fully transferred. To transfer your content to Asurion Photos, you must follow this migration process.

  • If you install the Asurion Photos app from the App Store or Play Store first, you won’t be able to migrate your photos and you’ll be on a free storage plan with a 5GB upload limit.
  • if you upload your photos manually, the backup will stop once you’ve reached 5GB.

Selectto start the migration procedure. Asurion will move everything for you and let you know when your photos and videos are fully transferred. To transfer your content to Asurion Photos, youfollow this migration summons .
Download to your device

Got adequate space on your smartphone ? Pull the data from the cloud to your phone – merely files that seaport ’ metric ton already been downloaded will pull from the cloud .

  • You need sufficient free storage space on your device.
  • Files pulled from the cloud will be timestamped to the date of download.
  • We suggest using Wi-Fi to download. The speed of download is dependent on your Wi-Fi speed.

not enough space on your smartphone ? Download a .zip file of your photos and save on a PC.
Select download my content to request nothing files of all your content. We ‘ll send a download link to your e-mail address on file. once you ‘ve downloaded everything, you ‘re effective to go ! You can leave the file in .zip format to use late or unzip the file and save to PC or upload to another cloud .

  • You need sufficient space on your PC.
  • The files are compressed for the .zip file; when unzipped, your files will have same resolution and quality as your original file.
  • Files pulled from the cloud will be timestamped to the date of download.
  • A wired ethernet connection will likely allow for a faster download speed than Wi-Fi.

transfer to another cloud
Transferring only a belittled come of data ? Request to share the data directly with another cloud provider such as i.e Google One, Apple iCloud, Dropbox, Amazon Photos, OneDrive .

  • This method can only be used for 10 files at a time.
  • You’ll need an account on another cloud provider to initiate the share function.

Need more help?

  • For Asurion Photos, visit Asurion photos to chat with an expert.
  • For all other options, contact our Tech Experts at 1-866-866-7509. 

Helpful resources

Use these to learn more about your benefits, coverage documents, and details surrounding filing a device protection claim :

*Insurance Policies include the equipment Replacement Program and Advances Device Insurance. Service Contracts include the Equipment Service and Repair Program, the Advanced Device Service & Support Program, and the MaaS Extended Warranty Program, and is terminating the Tech Expert Agreement
1Available at authorized Assurant repair centers, which include T-Mobile service and animate locations. Applies when and where repair service is available ; otherwise, we ’ ll provide a surrogate device and collect the appropriate overhaul fee/deductible based on device grade for all early accidental wrong .
2When you purchase and install a screen defender at T-Mobile. Excludes liquid glass screen protectors .
3There ’ s a $ 5 march fee for mechanical dislocation claim exchanges through T-Mobile. There ’ sulfur no process tip for eligible mechanical breakdown claims handled by the manufacturer.

4For qualifying device purchases on an equipment installation plan ( EIP ) when 50 % of the device monetary value has been paid .
5Download and register the Protection < 360 > app by Assurant® to have full access to features. Availability and features may vary by device and operating system .
6Provided by McAfee® Security for T-Mobile. There may be limitations on the size of each video that can be backed up and secured .

source :
Category : Finance

Related Posts

How to Calculate Credit Card Interest Rates

interest rates are one of the ways to work out how much it will cost you to use your credit card, along with other charges and fees….

What debt collectors can & cannot do

If you are dealing with a debt collector, you have protections under the law. A debt collector must not mislead, harass, coerce or act unconscionably towards you….

Can You Afford a New Home? How to Determine Your Homebuying Budget

Can You Afford a New Home? How to Determine Your Homebuying Budget As with any major purchase, determining what you can afford before you look for a…

Why Did My Credit Score Drop?

Why Did My Credit Score Go Down When Nothing Changed? sometimes your mark does change based on factors outside of your control, but most times your behavior…

Why Do I Owe Taxes To The IRS & How To Avoid Them

Are you wondering why you owe indeed much in taxes this year ? Want to make certain you never owe a big tax bill – or any…

The 5 reasons why your credit score might suddenly drop

Select ’ s editorial team works independently to review fiscal products and write articles we think our readers will find useful. We earn a perpetration from affiliate…