Over 60 Complaints
Accredited since 2011, ShopKeep presently maintains an “ A+ ” rat with the Better Business Bureau based on 80 complaints filed in the past 36 months. The company has been accredited with the BBB since 2011, when the BBB first base created its profile for ShopKeep. 52 of the total complaints are related to product or avail problems, 23 are due to billing or collection disputes, 1 was due to a pitch issue, 2 were related to an advertise or sales issue, and the final 2 were guarantee complaints. 36 of the 80 complaints were resolved to the satisfaction of the merchant, while the other 44 either were resolved to the dissatisfaction of the merchant or did not receive a final examination evaluation from the merchant .
What Merchants Say
In addition to the 80 complaints filed on the company ’ mho BBB profile, ShopKeep has besides been given 25 informal reviews. All 25 of these reviews are negative in tonicity. The most late inspection is from a merchant who dealt with a multitude of issues from aggressive sales tactics to dysfunctional equipment:
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Shopkeep is not service or drug user friendly when selling third base party services or equipment. 1. They control outside business transactions, such as getting endow cards made thru a seller who ALREADY has all their magazine stripe information, so I have to use them & they can charge me more. 2. I added an extra IPad cross-file, and bought a “ lightening citation menu swiper ” shown on their denounce for $ 99. to my suprise, when I tried to use it, I found out that it only processes cards WITHOUT A CHIP. Must work somewhere in the worldly concern, but I rarely see one of those ! To top it off, I was waiting for my technical school to come help, equitable after having a pamper, and when he told me this, it was past their 30 day return window. 3. When you call for advice, the person you speak with will tell you what they know, so you have to keep researching their defend information web log to truly get all the answers. like If I don ’ thyroxine buy off of your website a newly credit menu lector, which ones are compatible. the answer was found here : **************************************************************** – I you call them, they will merely sell you what they have on their locate. Shopkeep is decidedly out to get the most and highest price out of you potential. so do your own inquiry, and wait till you get all the information you are needing to make a good choice .
Merchants looking for comprehensive POS solutions can struggle with malfunctioning equipment and software. This makes reviewing the best options for a POS system imperative to optimizing your requital serve know .
A “B” Performance Overall
In light of these figures, specially considering the miss of any positive reviews, we have slightly adjusted the BBB’s rating to a “B.”