File a device protection claim

only the Primary Account Holder or an authoritative exploiter can file a claim. Claims must be reported within 90 days of the incident unless state law requires extra clock .

Broken phone?  Cracked Screen?  Do you have Protection <360>®?

Before visiting a T-Mobile storehouse, please file a title with Assurant, our Protection and Repair seller. This will expedite your rectify process and minimize your clock time in the storehouse. Below are two commodious ways to file a claim .

  • Visit
  • Call Assurant at 1-866-866-6285

once the claim is filed, be sure to schedule an Assurant Repair appointee at one of our T-Mobile Device Service Locations via the text message or confirmation email sent from Assurant.

Don’t have Protection <360>®?  No worries…

Customers without Protection < 360 > ® are however able to get their eligible devices repaired at any T-Mobile Device Service placement. Our mobile Experts will guide you through the action including animate monetary value, and in most cases, lapp day repair. Find a T-Mobile store nearby .

File a claim

If you are experiencing asperity as a result of the current COVID-19 pandemic and your report becomes past due ( including your device protection payments ), contact us and we can help !
Some states offer extra consumer protection regulations for device protection plans :

accidental damage, passing, and larceny

  1. Make sure you have the following information ready:
    • Your mobile number
    • The make and model of your device
    • The date the incident occurred, including the last time you used the device.
    • Additional information may be required, such as:
      • Proof of ownership and/or a government-issued ID
      • If stolen, the police report number. Learn how to report your phone as lost or stolen to prevent unauthorized usage.
  2. Log in to My T-Mobile.
  3. Select PHONE.
  4. If more than one phone is on your account, select the name/phone number from the drop-down menu connected to the device you’re filing a claim for.
  5. Select File a claim or File damage claim or Report lost or stolen. A details window appears providing the next steps.
  6. Once you confirm the selection, you’ll be redirected to the claims website at
  7. Ensure the mobile number is the correct one for the damaged, lost or stolen device. If it isn’t, go to My T-Mobile and choose the correct mobile number from the drop-down menu and follow the steps above again.
  8. Follow the step-by-step directions on the Assurant website to file your claim.
  9. For more information about filing your claim or tracking your claim status, call Assurant at 1-866-866-6285.

Hardware serve

  • Hardware service or mechanical breakdown/warranty claims are processed by T-Mobile if your device is malfunctioning due to a defect in materials or workmanship. Contact Us to request your replacement phone or device.
  • Other claims (accidental damage, loss, or theft) are processed by the claim center.

Cancel a claim or check claim status

  • If you find your phone and need to cancel your claim, contact the claim center below.
  • The claim center can answer questions about your claim status, deductible, or other claim-related concerns.


  • Visit
  • Call Assurant at 1-866-866-6285

If you do n’t see your device protective covering product, check out Asurion for promote aid :


  • Visit
  • Call Asurion at 1-866-268-7221, Asurion claims cannot be made online.
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Category : Finance

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