1. What is Zelle®?
Zelle is a flying, safe and slowly room to send money directly between about any bank accounts in the U.S., typically within minutes1. With just an electronic mail address or U.S. fluid earphone number, you can send money to people you trust, regardless of where they bank2 .
2. Who can I send money to with Zelle?
You can send money to friends, family and others you trust2 .
Since money is sent directly from your bank explanation to another person ’ s bank account within minutes1, it ’ second authoritative to only send money to people you trust, and constantly ensure you ’ ve used the chastise e-mail address or U.S. mobile count .
3. How do I use Zelle?
You can send, request, or receive money with Zelle. To get started, log into Fidelity Bank ’ s mobile app and blue-ribbon “ Send Money with Zelle® ”. Enter your electronic mail address or U.S. fluid phone number, receive a erstwhile confirmation code, enter it, accept terms and conditions, and you ’ re ready to start sending and receiving with Zelle.
Reading: Zelle FAQ | Fidelity Bank
To send money using Zelle, merely choose person from your mobile device ’ randomness contacts ( or add a trust recipient ’ s electronic mail address or U.S. fluid telephone number ), add the sum you ’ d like to send and an optional note, review, then hit “ Send. ” In most cases, the money is available to your recipient in minutes1 .
To request money using Zelle, choose “ Request, ” select the individual ( s ) from whom you ’ d like to request money, enter the come you ’ d like to request, include an optional eminence, review and hit “ Request ” 3 .
To receive money, just share your enroll e-mail address or U.S. mobile telephone phone number with a acquaintance and ask them to send you money with Zelle .
4. Someone sent me money with Zelle, how do I receive it?
If you have already enrolled with Zelle, you do not need to take any far action. The money will move directly into your deposit account, typically within minutes1 .
If you have not yet enrolled with Zelle, follow these steps :
- Click on the link provided in the payment notification you received via email or text message.
- Select Fidelity Bank.
- Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using that email address or U.S. mobile number to ensure you receive your money.
5. What types of payments can I make with Zelle?
Zelle is a capital way to send money to syndicate, friends, and people you are familiar with such as your personal flight simulator, babysitter or neighbor2 .
Since money is sent directly from your bank account to another person ’ s bank bill within minutes1, Zelle should only be used to send money to friends, syndicate and others you trust. once you send money with Zelle, you do not have the ability to cancel the payment if the recipient role is already enrolled .
Neither Fidelity Bank nor Zelle offers a protective covering plan for any authoritative payments made with Zelle – for exercise, if you do not receive the token you paid for or the detail is not as report or as you expected. Zelle does not have the like protections as your debit menu transactions, such as the ability to dispute leverage transactions .
6. Are there any fees to send money using Zelle?
Fidelity Bank does not charge any fees to use Zelle4 .
7. How do I get started?
It ’ mho easy — Zelle is already available within Fidelity Bank ’ s mobile bank app ! Check our app or sign-in on-line and follow a few dim-witted steps to enroll with Zelle today .
8. What if I want to send money to someone whose bank doesn’t offer Zelle?
You can find a fully list of participating banks and credit unions live with Zelle here .
If your recipient role ’ s bank international relations and security network ’ thyroxine on the list, don ’ thyroxine worry ! The list of participating fiscal institutions is constantly growing, and your recipient role can even use Zelle by downloading the Zelle app for Android and io .
To enroll with the Zelle app, your recipient role will enter their basic contact information, an e-mail cover and U.S. mobile act, and a Visa® or Mastercard® debit menu with a U.S. based account ( does not include U.S. territories ). Zelle does not accept debit cards associated with external deposit accounts or any credit cards .
9. How does Zelle work?
When you enroll with Zelle through the Fidelity Bank app, your name, the appoint of your depository financial institution, and the e-mail address or U.S. mobile count you enrolled is shared with Zelle ( no sensitive account details are shared – those stay with Fidelity Bank ). When person sends money to your enroll e-mail address or U.S. mobile number, Zelle looks up the electronic mail address or fluid issue in its “ directory ” and notifies Fidelity Bank of the entrance requital. Fidelity Bank then directs the payment into your bank score, all while keeping your sensitive account details private.
10. Can I use Zelle internationally?
In order to use Zelle, the transmitter and recipient ’ s savings bank accounts must be based in the U.S .
11. Can I cancel a payment?
If your recipient has not even enrolled with Zelle, the payment will remain pending and the money will not move from your report. If the recipient does not enroll within 14 days, the payment will expire, and the transaction will need to be made again .
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank history and can not be canceled. This is why it ’ second authoritative to lone send money to people you trust, and constantly ensure you ’ ve used the adjust electronic mail address or U.S. fluid total when sending money .
If you sent money to the wrong person, we recommend contacting the recipient role and requesting the money back. If you aren ’ thymine able to get your money back, please call us at 1.800.658.1637 so we can help you .
12. How long does it take to receive money with Zelle?
Money sent with Zelle is typically available to an enroll recipient role within minutes1 .
If you send money to person who isn ’ thymine enrolled with Zelle, they will receive a notification prompting them to enroll. After registration, the money will move directly to your recipient role ’ sulfur score, typically within minutes1 .
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct e-mail address or U.S. mobile phone phone number .
If you ’ re waiting to receive money, you should check to see if you ’ ve received a payment telling via e-mail or textbook message. If you haven ’ metric ton received a requital telling, we recommend following up with the transmitter to confirm they entered the correct electronic mail address or U.S. mobile earphone number .
placid having trouble ? Please give the Fidelity Bank customer support team a call toll-free at 1.800.658.1637 or get in contact through our support foliate .
13. Will the person I send money to be notified?
Yes ! They will receive a telling via e-mail or text message .
14. Is my information secure?
Keeping your money and information safe is a top priority for Fidelity Bank. When you use Zelle within our mobile app, your information is protected with the same engineering we use to keep your bank explanation safe .
15. I’m unsure about using Zelle to pay someone I don’t know. What should I do?
If you don ’ thyroxine know the person, or aren ’ triiodothyronine certain you will get what you paid for ( for example, items bought from an on-line command or sales web site ), you should not use Zelle for these types of transactions .
These transactions are potentially high gamble ( merely like sending cash to a person you don ’ t know is high hazard ). Neither Fidelity Bank nor Zelle offers a protective covering program for any empower payments made with Zelle – for example, if you do not receive the detail you paid for or the detail is not as trace or as you expected. Users are protected should an unauthorized transaction initiate from your mobile bank login. Zelle does not have the same protections as your debit calling card transaction, such as the ability to dispute purchase transactions. ascribable to this deviation, we recommend you entirely send money to known and trusted recipients when using Zelle .
16. What if I get an error message when I try to enroll an email address or U.S. mobile number?
Your e-mail address or U.S. mobile call number may already be enrolled with Zelle at another bank or citation union. Call our customer support team and ask them to move your e-mail address or U.S. mobile phone number to Fidelity Bank so you can use it for Zelle.
once customer support moves your electronic mail address or U.S. mobile call number, it will be connected to your Fidelity Bank account thus you can start sending and receiving money with Zelle through the Fidelity Bank mobile banking app. Please call Fidelity Bank customer support toll-free at 1.800.658.1637 for serve .
1 Transactions typically occur in minutes when the recipient ’ s electronic mail cover or U.S. mobile number is already enrolled with Zelle.
2 Must have a deposit account in the U.S. to use Zelle.
3 In ordering to send requital requests or rent payment requests to a U.S. mobile numeral, the mobile total must already enrolled with Zelle.
4 Mobile carrier fees may apply .
Zelle and the Zelle related marks are wholly owned by early Warning Services, LLC and are used herein under license .